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Run your dispatch. From a chat.
Cole is the AI coworker for freight brokers, 3PLs, last-mile operators, and dispatch teams. Carrier follow-up, status update collection, customer ETA comms, exception alerting, paperwork chase - across WhatsApp, Slack, email, and SMS. Your TMS stays the system of record.
Cole - Pocodot
online
Cole, forwarded sub from Acme Manufacturing - need GL, Umbrella, WC quotes for 1/1.
9:14 AM
Got it. Routed to Maya (commercial) with a draft acknowledgement and a quote-checklist for the carriers. X-date 12/31 tracked.
9:14 AM
Just finished call w/ Rivera, $2M umbrella renewed. Log it.
11:48 AM
Logged. Note: Renewed $2M umbrella - Rivera Co. Drafted thank-you email + queued cert-on-file refresh for review.
11:49 AM
Sound familiar?
Teams in this space fight these every day. Cole was built to take them off your plate.
Carrier coordination across channels
Driver confirms pickup in WhatsApp, broker sends the rate con by email, dispatcher texts for a check call. The status lives in three threads nobody cross-references.
Status updates chased manually
Dispatchers call or text every carrier for check calls, then copy-paste the update into the TMS, then email the customer. Three steps, every load, all day.
Customer ETA comms lag behind
The receiver calls asking where the truck is. The dispatcher asks the carrier. The carrier does not answer until tomorrow. The customer calls again.
Paperwork chase delays settlement
BOLs, PODs, lumper receipts, accessorial approvals - each one chased separately, each one blocking invoice settlement.
What Cole does for your team
Six superpowers, one chat thread.
Carrier follow-up
Cole sends check-call requests to carriers via their preferred channel - WhatsApp, SMS, or email - at the intervals you set. Responses are logged and posted to your dispatch board.
Status update collection
Carriers reply with location, ETA, or exception details in plain language. Cole extracts the structured update and posts it to your dispatch channel with load number, status, and next milestone.
Customer ETA comms
Cole sends proactive ETA updates to your customers at pickup, in-transit milestones, and delivery - in whatever channel they prefer. Customers stop calling to ask where the truck is.
Exception alerting
Missed check calls, late pickups, detention, weather delays - Cole flags exceptions the moment they surface and routes them to the right dispatcher or account manager with context.
Paperwork chase
Cole tracks which documents are outstanding per load - BOL, POD, lumper receipt, accessorial approval - and chases the carrier at 24/48/72 hours until the file is complete.
Daily dispatch roll-up
Cole posts a morning brief: loads in transit, pickups today, deliveries expected, exceptions open, paperwork outstanding, and loads needing carrier assignment.
How it works
Add Cole to your dispatch channel
Invite Cole to your Slack, Teams, or dispatch WhatsApp group. Forward your first carrier thread. He starts tracking the load.
Connect your inbox
Dispatchers connect Google Workspace or Microsoft 365. Cole watches for carrier confirmations, rate-con replies, and customer inquiries. Your TMS stays the system of record.
Delegate the rest from chat
Tell Cole to check-call the carrier, send the customer an ETA update, chase the missing POD, or build the morning dispatch brief. Just ask in plain English from anywhere.
Built for the work you actually do
3x
faster status-update turnaround
vs. manual check calls
8 hrs
reclaimed per dispatcher / week
check calls + paperwork chase
< 60 sec
to send a customer ETA update
proactive, not reactive
Workspace-isolated
data segregation
encrypted at rest, audit-logged
What does this save your team?
Defaults to a 4-person team at $30/hr fully-loaded cost. Slide to match your shop.
ROI calculator
- 8 hours saved per agent/week
- 73% less manual task routing
- 40% faster turnaround
- 24/7 availability - no sick days
- Zero hiring costs, benefits, or downtime
Based on Pocodot customer data + h/person/week reclaimed on client comms, call notes, and follow-up chase. Your mileage will vary by team mix.
What we will tell you about our security posture
Workspace-isolated data with row-level tenancy checks on every query. Encrypted at rest and in transit. Our SOC 2 audit is in progress and we publish status candidly - we will not claim a certification we have not earned. Enterprise identity federation is on the roadmap, not shipped. No protected-health-information coverage today, so we are not the right fit for benefits work that requires it.
Related reading
Deep dives, comparisons, and how-to guides for your industry.
Questions teams ask us
Ready to take the busywork off your team?
A 20-minute demo on a real workflow in your shop. No slide deck.