How Cole handles your calls
From dialing to summarizing - Cole manages the entire call lifecycle.
Outbound Calls
Cole makes calls on your behalf - follow-ups, reminders, appointment confirmations. It speaks naturally and handles the conversation end-to-end.
Call Cole Yourself
Call Cole's US or UK number from the phone number linked to your account and Cole picks up knowing who you are. From a number Cole doesn't know, he can't see any account, so link your number first. It's your line to Cole, not a front desk for your customers.
Call Summaries
After every call, Cole delivers a summary with key takeaways, action items, and next steps - sent to your preferred channel.
Appointment Confirmations
Cole calls to confirm appointments, handles rescheduling requests, and updates your calendar automatically.
Multi-Channel Handoff
Cole can start with a voice call and follow up via WhatsApp, email, or Slack. Your private chats with Cole share notes and recent context.
Natural Voice AI
Cole sounds natural and conversational, not robotic. It handles interruptions, pauses, and complex questions like a real assistant.
How Cole compares
vs Bland AI
- Cole is a full AI workforce, not just a voice API
- Also handles email, Slack, WhatsApp, CRM - not just calls
- Notes shared across your private chats
- Voice requires a paid plan and consumes credits; check current usage rates
vs Vapi
- No developer setup required - works out of the box
- Works with the apps you connect for post-call actions
- Multi-channel: call summaries go to Slack, follow-ups via email
- Part of a complete AI chief of staff, not a voice SDK
vs Traditional IVR
- Natural conversation, not 'press 1 for sales'
- AI understands intent and context, not just menu selections
- Seamless handoff to human when needed
- Sets up in minutes, not weeks of IVR programming
Frequently asked questions
Can Cole actually make phone calls?+
Yes. Cole can make outbound voice calls for follow-ups, reminders, appointment confirmations, and more. It speaks naturally and handles full conversations including questions, rescheduling, and objections.
Does Cole answer incoming calls too?+
For you, yes. On a paid plan, call Cole's US or UK number from the phone number linked to your account and talk to him like you would in chat. From a number Cole doesn't know, he can't see any account, so link your number first. He isn't set up to answer your business line for customers.
Which languages work on calls?+
We've tested calls in English, Thai, Spanish, Italian, Mandarin and Japanese. Other languages work, but accent and fluency vary, so try a short call first.
How does Cole sound on calls?+
Cole uses advanced voice AI that sounds natural and conversational. It handles pauses, interruptions, and multi-turn dialogue smoothly - make the AI identity clear to the people you call.
What happens after a call ends?+
Cole sends you a summary with key takeaways, action items, and next steps on your preferred channel (Slack, WhatsApp, email). It can also update your CRM, schedule follow-ups, or send confirmation emails automatically.
How much do voice calls cost?+
Voice calling is included in Pocodot paid plans starting at $19/month. The free allowance is for trying messaging tasks; upgrade to use voice calling. Call minutes are deducted from your credit balance.
Want Cole to call a business for you? Read how Cole makes phone calls for you.