Catch at-risk accounts before they churn.
Cole monitors client health, automates check-ins, and surfaces risks - so your CS team stays proactive.
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Sound familiar?
Churn surprises you every quarter - by the time you see it, it's too late
67% of churn is preventable with early interventionCole monitors health signals in real-time and alerts you 2+ weeks before risk becomes reality.
Your check-ins are reactive - you only reach out when something breaks
Proactive CS teams retain 3× more revenueAutomated milestone check-ins keep every client engaged throughout their journey.
Support ticket trends go unnoticed until they become a crisis
Avg CS team reviews trends once a monthCole compiles weekly support digests with themes, resolution times, and escalation patterns.
QBR prep takes hours of manual data pulling across 6 different tools
8+ hours per QBR on averageCole auto-generates QBR decks with usage trends, ticket summaries, and health scores - in minutes.
Key workflows
Health Score Monitoring
Agents continuously track usage metrics, support ticket volume, and engagement signals across your client base. At-risk accounts get flagged before churn becomes real.
- Monitors usage trends, ticket volume, and engagement in real time
- Scores accounts automatically based on health signals
- Flags at-risk clients 2+ weeks before renewal risk
- Delivers weekly health digests to your CS team
Frequently asked questions
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Retain more customers, effortlessly.
AI agents that monitor, engage, and report - so your CS team stays ahead of churn.
Join teams already using Cole.